DELIVERY INFO & SHIPPING POLICY
We provide same-day delivery for all orders, please contact us directly if your delivery area is not included in our delivery list. Our delivery area cover only Melaka from Monday to Sunday. We do not deliver to other state at this moment. You may provide your delivery address at checkout page to view the delivery fees.
Delivery Area
Delivery service available within Melaka Town area.
We also provide delivery service to other Melaka locations, with may include extra delivery charges based on distance.
Delivery fees might be excluded depends on your order amount.
Kindly Whatsapp us for the exact delivery fees.
Delivery Time Slots
Currently we're provide 3 different time slots for daily delivery service time:
10am-3pm
2pm-6pm
For seasonal occasion such as Valentine's Day, Mother's Day, Father's Day & etc, delivery time slot will be at 10am- 6pm (We didn't accept specific delivery time request during these season as we've limited runners).
We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.
If the recipient is not home/office
Depending on the delivery location, if the recipient is not available at the time of delivery, Sender must arrange for delivery date and notify us. Sender are responsible to bear any delivery cost for second delivery attempt. To maintain the freshness of our blooms upon receipt, re-delivery has to be done as soon as possible.
Recipient May be Contacted
In some cases, we may contact the recipient to ensure he/she will be home to accept the delivery.
Request to Leave Item at Door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages
The message that you write in the card message is the message that is sent with flower products. We do not include any billing information with your order.
Adverse Weather Conditions
During adverse weather conditions (including heavy rain and flood), our driver may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.